Every graduate knows bpo sector jobs are 2 types, i.e. voice process job and non-voice process job. If you're fresher candidate and
interested to start out your career during this bpo sector then follow my blog,
you get your all answer and what's difference between a voice process and a
non-voice process job?
You are non-technical background
beginner or graduate candidate and you're thinking which non-technical job is
sweet for you. And you'll add voice process job because you're thinking this
job is same sort of non-voice process job. But non voice
process job and voice process job is totally different job.
What is non-voice process job?
Basically telecalling
jobs are classified in to 2 types. That’s voice process job and
non-voice process job. Voice process job you'll control and operate mobile
calling with customers either inbound telemarketing or outbound telemarketing.
Non-voice process job you'll add computer and internet like chatting, email
handling and message etc.
Non voice job
full time employee will add back office. This non-technical process doesn't got
to receive or make a mobile call to the customer. This non-voice process job
requires the knowledge for typing and therefore the ability to know of query
for creating the proper processing. This non-voice process job is one among the
foremost important processes in bpo sector for handling customer problem
through emails and chat support.
What is voice process job?
In voice process
job you'll operate calls all world. Voice process are simply product
based service, generally for e-commerce sites, like amazon, cifiyah, Snap-deal,
etc. there are totally different categories of products to manage like
technical and fashion are totally different categories, consistent with your
position or eligibility will get your categories.
There are many call center jobs
and voice process job like telecaller job
and telecalling job in India because it features a large e-industry. Another
same sort of job like voice process job that's call centre
job in India where one will handle call to unravel customer problem of
a telecom service, you'll definitely get benefits of your performance.
What is difference between a voice process and non-voice process job?
The main difference is voice process job and non-voice process job you'll manage
telephone calls and long conversation with customer or solve the customer
query. But non-voice process job you don’t receive any mobile calls and long
conversation with customer because you'll involves add laptop and computer or
internet like email handling and chatting, message etc.
What are the skills required for voice process and non-voice process job?
- Good personality skills in written as well as verbal.
- Good understanding and computer knowledge for non-voice process job.
- You have ability to work in this bpo sector both day sift and night shift.
- You will operate the customer query and good personality skills.
Which is better voice process and non-voice process job?
In this covid pandemic situation,
telecalling job and call centre job
offering voice based services in several a part of the country. Beginner or
graduate candidate with minimum skills and training could get in to bpo telecaller job
offering voice process services, inbound call support and outbound
telemarketing.
Many non-technical companies
transgressed towards non-voice process services like accounting outsourcing,
human resources outsourcing, IT outsourcing, etc. during this covid situation
marketplace for non-voice services is demand and is predicted to grow to faster
because it remains within the growth stage unlike voice process services.
Now you'll understand these two
jobs is completely different and if you're interested to start out your life
during this fields then cifiyah.com will give best and genuine
job in reputed company. Also you'll happily settle with holding an honest
position during this non-technical field.
