Everyone knows bpo and
telecaller jobs is 2 types, i.e. voice process job
and non-voice process job. If you are fresher candidate and interested to start
your career in this bpo sector then follow my blog, you get your all answer and
what is difference between a voice process and a non-voice process job?
You are non-technical background beginner
or graduate candidate and you are thinking which non-technical job is good for
you. And you will work in voice process job because you are thinking this job
is same type of non-voice process job. But non voice process job
and voice process job is totally
different job.
What is non-voice process job?
Basically telecalling jobs are classified in to two types. That is voice
process job and non-voice process job. Voice process job you will handle and
manage mobile phone calling with customers either inbound telemarketing or
outbound telemarketing. Non-voice process job
you will work in computer and internet like chatting, email handling and
message etc.
Non voice job full time employee
will work in back office. This non-technical process does not need to receive
or make a mobile phone call to the customer. This non-voice process job requires the knowledge for typing and the
ability to understand of query for making the right processing. This non-voice
process job is one of the most important processes in bpo sector for handling
customer problem through emails and chat support.
What is voice process job?
In voice process job you will handle calls globally. Voice process are
basically product based service, generally for e-commerce sites, like amazon, cifiyah,
Snap-deal, etc. there are totally different categories of products to manage
like technical and fashion are totally different categories, according to your position
or eligibility will get your categories.
There
are many call center jobs and voice process job like telecaller
job and telecalling job in
India as it has a large e-industry. Another same type of job like voice process
job that is call center job
in India where one will handle call to solve customer problem of a telecom
service, you will definitely get benefits of your performance.
What is difference between a voice process and non-voice process job?
The main difference is voice process job and non-voice process job you will manage telephone
calls and long conversation with customer or solve the customer query. But non-voice process job
you don’t receive any mobile phone calls and long conversation with customer
because you will involves work in laptop and computer or internet such as email
handling and chatting, message etc.
What are the skills required for voice process and non-voice process job?
- Good conversation skills in written as well as verbal.
- Good typing and computer knowledge for non-voice process job.
- You have capacity to work in this bpo sector both day sift and night shift.
- You will handle the customer query and good personality skills.
Which is better voice process and non-voice process job?
In this covid pandemic situation,
telecalling job and call center job offering voice based
services in several part of the country. Beginner or graduate candidate with
minimum skills and training could get in to bpo telecaller job offering voice process
services, inbound call support and outbound telemarketing.
Many non-technical companies transgressed
towards non-voice process services
such as accounting outsourcing, human resources outsourcing, IT outsourcing,
etc. in this covid situation market for non-voice services is demand and is
expected to grow to faster as it is still in the growth stage unlike voice process
services.
Now you can understand these two
jobs is totally different and if you are interested to start your life in this
fields then cifiyah.com will give best and genuine job in reputed company.
Also you will happily settle with holding a good position in this non-technical
field.
