Basically every people thinking
non-voice process job
and call center job is similar type of job. but this type of your
thinking is wrong because call center job is you will handle telephone calls
and solve the customer problem but non voice job staffs are do other
non-technical work.
You are non-technical background
fresher or graduate candidate and you are thinking which non-technical job is
better for you. And you will work in bpo and telecaller job because you are
thinking this job is similar of non-voice process job. But non voice job
and telecaller job is totally different job. Non voice job has you will
work in non-technical part.
What is non-voice job?
Basically bpo and
telecaller job are classified in to two types. There are voice process
job and non-voice process job. Voice process job you will handle phone calling
with customers either inbound telemarketing or outbound telemarketing. Non-voice process job you will work in
desktop and internet like chat support, email handling and message etc.
Non voice job staffs will work in
back office. This process does not need to receive or make a telephone call to
the customer. This non-voice process job
need the skill for typing and the ability to understand of query for making the
right processing. This non-voice process job is very important process for handling
customer problem through emails and chat support.
Which is better voice or non-voice process job?
In this pandemic time, telecalling and call
center offering voice based services in several part of the country. Fresher
or graduate candidate with minimum skills and training could get in to bpo and
telecaller job offering voice call services, inbound call support and outbound
telemarketing. However, soon the company reached last level and this was
difficult for organization to retain clients.
Many non-technical organizations transgressed
towards non-voice based services such as accounting outsourcing, human resources
outsourcing, IT outsourcing, etc. in this time market for non-voice services is
high demand and is expected to grow to faster as it is still in the growth
stage unlike voice based services. However, many services as recruitment are
not complete without voice based services. In my point of view non-voice
process job is better than voice process
job.
What are the skills required for non-voice job?
- Strong communication skills in written as well as verbal.
- Good typing skills for non-voice process job.
- You have patience to work in both day sift and night shift.
- Good personality skills.
Is there any growth in non-voice process?
Yes there is growth in non-voice
process job. Any type of bpo jobs work from home
and telecaller job you apply in they provide you that
opportunity of learning something’s new and improving the conversation skills
you already have. In non-voice process job
you would be able to improve your typing skills, attention to details,
accuracy, efficiency, ability and capable to meet with deadlines.
What is the difference between non-voice & call center job?
The main difference is voice based job or call center job
you will handle mobile phone calls and deals with customer or solve the
customer query. But non-voice process
job you don’t receive any phone calls and deals with customer because you
will involves work in desktop or computer and internet such as email handling
and chat support etc.
Every people thinking wrong but
this blog you know what is your mistake and wrong thinking. Now you are
understand these two jobs is totally different and if you are interested to
work in this fields then cifiyah.com will give best and genuine
job in reputed company. Also you will happily settle with holding a good
position.
