A receptionist is someone who performs
different type of administrative work. The works of the receptionist are
answering phone call, provide service to the customer, solving customer queries,
sitting appointments, filing and record keeping and other office tasks. Receptionists are often the
first employee for customer.
Receptionist & Front Office Duties & Responsibilities
Receptionists and front
office perform a variety administrative works includes:
- Answer phone calls: It involve call to the customer,
answering the phone calls, taking the messages of client or direct calls
to the client.
- Schedule clients and customers: Most receptionists are responsible for scheduling meeting for clients
and customers or they will schedule the meetings for off-site duties such
as court appearances and meetings.
- Receive visitors: The receptionist guide the visitors to
who are coming to the company or office for work. It able to deal with
the client’s need sometime.
- Collect information: This is most common for those who are work in health care sector.
This might be helpful for gathering the personal information from the
patients.
- Respond to incoming mail: This includes respond the mails coming from the client.
Education, Training & Certification
For receptionists job and front office job not required any
higher degree.
- Education: Receptionists are required to have a minimum high school, or any
management course.
- Training: Training
will provide on the job by the particular company or industry.
- Experience: Knowledge of computer and some tools
like excel or word pad. Excellent communication skills required for this
jobs.
Receptionist & Front Office Executives Skills
Required skills for a receptionist and front office manager can vary based on the industry they are working, there are some common skills are there they are
- Professionalism: You are the first person a client or other visitor sees upon
arriving to the company or office. You are their first impression of your
employer so be professional in the manner.
- Interpersonal skills: You will work closely with various people if any problem
occurs then you should explain the client.
- Communication skills: Your primary job is to greet people who are coming to the office or
your company. Your target is fulfils clients requirements. Your communication
matters most it may be in person or telephone.
- Technology skills: You should have knowledge with some software like spread sheets,
word-processing software, your company mailing or file sharing systems.
- Multitasking capability: At a time you may have many phone calls from
client so multitasking capabilities required for this jobs.
Work Schedule
This is basically a full-time position during regular business hours like 9am to 6pm in day. This can vary in some businesses that open in weekend, holidays or evenings. So there are 30% receptionists and front office executive jobs are part time.
Receptionist Salary
Salary can vary somewhat by industry or the place you are working. But this is an entry-level position in many places and pays accordingly for the work. A fresher receptionist earns 15,000 to 20,000 per month and experience person earns more.
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- Professionalism: You are the first person a client or other visitor sees upon
arriving to the company or office. You are their first impression of your
employer so be professional in the manner.
