Basically BPO is known as business process outsourcing.
This jobs needs a good personality and an excellent communication skill, BPO is
basically business process outsourcing which done for many reputed and big
companies so that a work load is cut off from their employee. This is a better
option for fresher, if they are non-technical student.
Any small organization being a third
party solves the issues of the customer. BPO job don’t have much work load and
they generally have decent clients. So if you are smart enough to handle this
work then you can work there freely. Many reputed companies are
looking to start their operations and many of them are looking to expand their
existing operations. This blogs will give you a
brief description of the main types of telecaller and call center jobs that are
available in the BPO industry.
There are many jobs in the BPO and
telecaller section such as
those that require you to attend calls, or to make calls, for customer support,
sales and marketing and then there are jobs which are commonly known as back office
jobs, team leader position, human resource services and other higher management
level jobs.
Basically the primary work of a bpo employee
is handle calls from clients or customer and gives them with a solution to
their queries.
QUALIFICATION REQUIRED FOR BPO JOB:-
· The basic qualification for bpo
job is +2 for nontechnical voice process.
· Excellent communication skills
and knowledge.
· Basic computer knowledge for
send and receive email and good typing speed.
NON VOICE PROCESS JOB
Non voice process is the
process where work is mainly entry level data-entry oriented job. You need to
use tools like Tally, typing speed and other professional instruments. It also
can be work of entry level data entry, but you don't need to accept or do
verbal discussion over the phone. Non Voice process is no call.
Businesses
outsource is not only contact but also data processing work and management. So
there comes need of their professionals who will do official work that may
include creating reports, preparing daily sheets of daily sales, entry level
data entry in a particular software, etc.
ADVANTAGES OF WORKING IN BPO:-
- · BPOS gives good starting salaries with performance basis raise monthly.
- · BPOS provides you bus and cab services from various pick-up location.
- · This work is very comfortable for both men and women.
FUTURE SCOPE IN CALL CENTER JOB:-
In call centre jobs you will
handle calls globally. Call center are basically product based service,
generally for e-commerce sites, like amazon, Flip-kart, Snap-deal, etc. there
are different categories of products to handle like technical and fashion are
different categories, according to your stream or eligibility will get your
categories.
There are
many call center jobs in India as it has a large e-industry. Another same type
of job like call center there are telecaller jobs in India where one will
handle call to solve customer problem of a telecom service.
DIFFERENCE BETWEEN BPO AND CALL
CENTER JOB:-
· The main difference is a bpo
company performs back office works like customer support but call center
company handle only telephone calls.
· Bpo Company deals with clients
for business purpose but call center company conversation with customer for
their queries.
WORK
FROM HOME CALL CENTER JOB:-
In this pandemic situation many
employees preferring to work from home. Now you can earn money on your mobile just
sitting at home. Call center job is basically conversation with customer and
handle telephone call. You can work easily at home, no work pressure and you
can easily earn money.
Cifiyah.com is the best platform for bpo and telecaller
job search. This platform gives jobs in high reputed company in any location.
In my point of view this platform is best platform for job search.
